Terms & Conditions

Exploreyatri provides domestic and international travel services, including customized tours, group departures, hotel bookings, transportation, sightseeing, honeymoon packages, corporate trips, pilgrimage tours, and other travel-related services.

Exploreyatri may work with hotels, transport operators, activity providers, airlines, and other third-party service providers to arrange travel services for customers.

1. A booking is considered confirmed only after the required advance payment has been received and confirmation has been issued by Exploreyatri.
2. Verbal discussions, quotations, or tentative reservations do not constitute a confirmed booking.
3. Package prices and availability are subject to change until the booking is confirmed.
4. Customers must provide accurate information, including names, contact details, identification documents, travel dates, and other information required for the booking.
5. Any mistake in information provided by the customer may result in additional charges or cancellation of services.

1. The booking amount/advance must be paid as communicated at the time of booking.
2. The remaining balance must be paid within the timeline specified by Exploreyatri.
3. Certain bookings may require full payment before the travel date, depending on the hotel, airline, transport operator, activity provider, or package.
4. Failure to make payment within the specified deadline may result in cancellation of the booking.
5. Any additional bank, payment gateway, transaction, or other applicable charges may be payable by the customer.
6. Prices are subject to applicable taxes and government charges unless specifically stated otherwise.

1. Customers should carefully review the inclusions and exclusions mentioned in their quotation/package.
2. Services not specifically mentioned as included shall be considered excluded.
3. Personal expenses such as meals not mentioned in the itinerary, laundry, room service, tips, shopping, telephone expenses, entry fees, activities, or other personal expenses are generally not included unless specifically stated.
4. Any additional service requested by the customer after confirmation may attract additional charges.

1. Exploreyatri reserves the right to modify the itinerary when reasonably necessary due to weather conditions, road conditions, government restrictions, operational issues, hotel availability, transportation issues, safety concerns, or other circumstances beyond its reasonable control.
2. Any changes will be communicated to the customer as soon as reasonably possible.
3. Minor changes in the sequence of sightseeing or activities shall not automatically qualify for a refund.

1. Hotel names mentioned in quotations may be subject to availability unless specifically confirmed.
2. If the selected hotel becomes unavailable, Exploreyatri may provide an alternative hotel of similar or comparable category.
3. Hotel check-in and check-out times are governed by the hotel’s policies.
4. Early check-in and late check-out are subject to availability and may involve additional charges.
5. Any damage, loss, or additional charges imposed by the hotel due to customer conduct shall be payable by the customer.
6. Room views, room locations, bed configurations, and specific room preferences are subject to hotel availability unless expressly guaranteed.

1. Vehicle type and capacity will be provided according to the confirmed package.
2. Transportation is subject to road, weather, traffic, government regulations, and local operating conditions.
3. Certain destinations may have restrictions on private vehicles or require local transportation.
4. Vehicle changes may be required due to operational or safety reasons.
5. Customers are responsible for maintaining appropriate behaviour inside vehicles.
6. Any damage caused to the vehicle by the customer may be recoverable from the customer.

1. Airline, railway, bus, or other transportation bookings are subject to the respective operator’s terms and cancellation policies.
2. Once tickets are issued, cancellation/change charges may apply according to the operator’s applicable rules.
3. Exploreyatri will assist customers with changes or cancellations where possible, but refunds are subject to the service provider’s policies.
4. Exploreyatri is not responsible for delays, cancellations, schedule changes, missed connections, or operational decisions made by airlines, railways, bus operators, or other transportation providers.

1. Adventure activities may involve inherent risks.
2. Customers must follow all instructions provided by activity operators and guides.
3. Age, health, weight, fitness, safety, and other eligibility requirements may apply.
4. Activities may be cancelled, postponed, or changed due to weather or safety conditions.
5. Refunds for cancelled activities will be subject to the activity provider’s policy.

1. Cancellation requests must be submitted to Exploreyatri in writing through an accepted communication channel.
2. Cancellation charges will depend on the package, hotel, transportation provider, activity provider, airline, and time remaining before departure.
3. Certain bookings may be non-refundable.
4. Advance payments may be non-refundable where third-party suppliers have already charged or retained the amount.
5. No-show customers may not be eligible for a refund.
6. Refund processing time depends on the applicable service provider and payment method.

The exact cancellation/refund policy applicable to a booking will be communicated to the customer at the time of booking wherever applicable.

Exploreyatri may cancel or modify a booking in exceptional circumstances, including but not limited to:

• Natural disasters
• Government restrictions
• Civil unrest
• Severe weather
• Road closures
• Safety concerns
• Operational difficulties
• Supplier failure
• Unavailability of essential services
• Other circumstances beyond reasonable control

Where applicable, Exploreyatri will assist customers in obtaining available refunds or alternatives from service providers, subject to the policies of those providers.

Exploreyatri shall not be liable for failure or delay in providing services caused by circumstances beyond its reasonable control, including natural disasters, floods, landslides, earthquakes, extreme weather, epidemics/pandemics, government restrictions, strikes, riots, war, terrorism, road closures, transportation disruptions, or other unforeseen events.

1. Customers are responsible for carrying valid identification and all documents required for their journey.
2. For international travel, customers are responsible for ensuring that their passport, visa, permits, travel insurance, and other required documents are valid.
3. Exploreyatri may assist with travel-related information but does not guarantee visa approval or entry into any country.
4. Customers are responsible for complying with immigration, customs, local laws, and government regulations.

Customers are strongly advised to obtain suitable travel insurance covering medical emergencies, trip cancellation, baggage loss, accidents, and other relevant risks.

Unless specifically mentioned in the package, travel insurance is not included.

Customers are responsible for their personal belongings, luggage, cash, jewellery, electronics, passports, and other valuables.

Exploreyatri shall not be responsible for loss, theft, or damage to personal belongings unless caused by proven negligence or as otherwise required under applicable law.

Customers are expected to behave responsibly and respectfully towards hotel staff, drivers, guides, other travellers, local communities, and service providers.

Exploreyatri reserves the right to discontinue services for a customer whose behaviour creates a safety risk, causes significant disruption, involves unlawful activity, or materially affects other travellers.

No refund shall necessarily be payable for services discontinued due to serious customer misconduct.

Parents or legal guardians are responsible for children and minors travelling with them.

Any age restrictions or additional charges applicable to children will be communicated during the booking process.

Exploreyatri may use photographs, videos, testimonials, or other content voluntarily provided by customers for marketing or promotional purposes, unless the customer has specifically requested otherwise.

Exploreyatri will not knowingly publish sensitive personal information without appropriate consent.

Exploreyatri may arrange services through independent third-party providers such as hotels, airlines, transport companies, activity operators, restaurants, guides, and other vendors.

Such services are subject to the respective provider’s terms, conditions, availability, and policies.

1. All prices are subject to availability at the time of booking.
2. Prices may change due to changes in hotel rates, transportation costs, taxes, fuel prices, exchange rates, government charges, or supplier pricing.
3. Any quotation is valid only for the period mentioned in the quotation or until availability lasts.
4. Any additional government tax, permit, entry fee, or mandatory charge introduced after quotation may be payable by the customer where applicable.

1. Refunds, where applicable, will be processed after receiving the relevant amount from the concerned service provider.
2. Refund amounts will be calculated according to the applicable cancellation and refund policies.
3. Processing time may vary depending on the payment method and third-party provider.
4. Payment gateway charges, bank charges, supplier charges, and other non-refundable amounts may be deducted where applicable.

Customers should immediately inform Exploreyatri or the relevant service provider about any issue during the trip so that reasonable efforts can be made to resolve it.

Complaints raised only after completion of the trip may be difficult to resolve, particularly where the service provider was not given an opportunity to rectify the issue during the trip.

Exploreyatri makes reasonable efforts to keep website information, prices, images, itineraries, and descriptions accurate. However, information may change due to supplier updates, availability, seasonal conditions, or other circumstances.

Website photographs are for representation purposes and may not always reflect the exact room, vehicle, property, or experience provided.

All website content, including the Exploreyatri name, logo, text, graphics, photographs, designs, videos, and other original content, is the property of Exploreyatri or its respective licensors and may not be reproduced, copied, distributed, or commercially used without prior written permission.

Exploreyatri will make reasonable efforts to provide the services confirmed to the customer. However, Exploreyatri shall not be responsible for losses, delays, cancellations, injuries, expenses, or disruptions arising from circumstances beyond its reasonable control or from the acts/omissions of independent third-party service providers, except to the extent liability cannot legally be excluded.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded under applicable law.

Customer information may be collected and used for booking, payment processing, communication, customer support, documentation, and other legitimate business purposes.

Use of personal information is subject to Exploreyatri’s Privacy Policy.

By making an enquiry or booking with Exploreyatri, customers agree that Exploreyatri may contact them regarding their booking, itinerary, payment, travel updates, customer support, and relevant service information through phone, WhatsApp, SMS, or email.

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the competent courts having jurisdiction over Exploreyatri’s applicable registered/business location, subject to applicable consumer protection laws.

Exploreyatri reserves the right to update or modify these Terms & Conditions from time to time.

The updated version will be published on this website with the revised date.

By making a booking, paying an advance, or using Exploreyatri’s services, the customer confirms that they have read, understood, and accepted these Terms & Conditions.